Help and common questions

The app has a full Help page too: open it from the question mark at the top of any screen. Here are the questions we hear most.

Do I need an account?

Yes. A free account keeps your plan with you on any device and helps keep the app fair for everyone. It is free to make and takes under a minute. Your birth details stay on your device.

Where is my information kept?

Your journal, garden, pantry and familiar are saved on your own device only. If you clear your browser data or delete the app they are lost, and we cannot recover them. See our Privacy Policy.

What do the plans include?

See the plans page for exactly what is free, what Plus adds and what Premium adds, with current prices.

Is there a free trial?

Yes, 3 days on Plus and Premium. The plan then renews until you cancel.

How do I cancel?

In the app, open Me, then My info and billing, then Manage billing and payment. Your plan stays active until the end of the period you already paid for. More on our Cancellation and refunds page.

How do refunds work?

If you were charged and did not mean to continue, email us within 7 days of the charge and we will refund it in full. Details on the Cancellation and refunds page.

Is the plant information medical advice?

No. It is folklore and garden information. Ask a doctor or pharmacist before using any plant, especially if you are pregnant, nursing, on medicine, or choosing for a child or pet. If anyone may have eaten a plant, call Poison Help at 1-800-222-1222 (US) or your local emergency number right away.

Still stuck?

Email support@witchonomics.com and a person will answer. Contact details.